Service Quality

Service Quality

App folder
sites/default/files/images/guidelines/COLL08/
Guideline code
SQ
Old code
COLL08
Weight
1

Improving co-operation between the Unemployment Insurance Fund, the Regional Employment Service and the Swiss National Accident Insurance Fund

Co-operation and networking across institutions is an essential factor in successful occupational reinsertion. The customer (always an accident victim in the context of what follows) should be able to benefit from as comprehensive a service as possible from social insurance institutions.

Internet page www.stop-defeating.org against interference with safety devices on machines

On the basis of enquiries by German and Swiss accident insurers that began in 2011 it had become clear that tampering with safety devices on machines in factories had become very widespread. A study carried out by the German Statutory Accident Insurance (DGUV) showed that 37 per cent of safety devices on metalworking machines had been tampered with. Safety devices that have been tampered with significantly increase the risk of using machinery and lead to severe occupational accidents with their attendant suffering and high costs.

CT-Asbestos screening programme for the early diagnosis of lung cancer

The results of the NLST (National Lung Screening Trial) study showed that the use of Low Dose Spiral Computer Tomography with persons with a significantly increased risk of lung cancer can reduce the mortality risk by identifying lung cancer at an earlier stage than the use of conventional X-rays. At the end of 2011 the SUVA decided to offer this possibility on a voluntary basis to those of its insured members who had been exposed to asbestos and had a similar risk of developing lung cancer. The programme started in 2012.

Automated pension award through a Call Centre

Automated award of the old-age labour pensions from a single point has been successfully implemented since 2013. The advantage of the system is that any person who reaches retirement age can immediately be awarded the pension without collecting documents and wasting time by simply calling a 142 Call Centre. The person concerned gets information regarding the pension amount applicable and the address of the respective bank office where he can obtain his pension card. The whole process takes a few minutes.

ISSA Good Governance Guidelines in Practice: Service standards for Members and Beneficiaries – The Singapore Experience

The Central Provident Fund (CPF) is a fully-funded, defined contribution scheme, with funds of US-dollar (USD)150 billion, 3.3 million members, and a transaction count of USD44 million. Given the diverse profile and needs of our members, we face the challenges of effectively serving a sophisticated customer base, bridging the digital divide between more versus less IT-savvy members, and delighting members while remaining cost-effective.