Community centres provide local and a place for people belonging to different generations and social categories to meet. They have been promoting the development of social and family links by supporting resident-initiated community projects, organizing events, social activities and providing services with a social purpose since 1971. There is a special focus on vulnerable groups and favoring social diversity.

The Family Branch mediation service was created in 1991. In addition a mediator has been assigned to each of the 102 Regional Family Allowances Offices since 2012.

An external independent mediator will be appointed by the National Fund for Family Allowances (Caisse nationale des allocations familiales (CNAF)) in 2016.

In cases where there is a lack of understanding or difficulties accessing rights, the mediation service ensures a fair outcome that is clearly understood by users.

The Family Allowances Fund offers a complete package to separated parents which combines:

This good practice deals with a statistical methodology in computer science to measure the workers welfare inside a company. We consider the company as a micro-society where wellness depends on both internal organizational factors and external factors related to work. We consider the working wellness as a multidimensional entity which can be interpreted through a set of indicators explored by the O.H.Q. (Organizational Health Questionnaire, 2002) questionnaire. A relational database and the SQL query language ensure portability and independence of the solution.

In rehabilitation, achieving mobility in autonomy is a major target. In case of a gait deficit, the manual wheelchair is the ultimate tool for achieving this target: it is a key device in the world of assistive technology (AT) and its use helps to increase the chances of the person with a disability, his/her independence and participation in the activities of daily living. To make best use of the device a training programme is needed. The person has to learn a new kind of locomotion: he/she must learn to make transfers to and from the wheelchair, how to face stairs and inclines.

Electronic Services Platform (PUE) is a set of advanced services for all ZUS' customers who contact ZUS through electronic means, by phone or directly, visiting a ZUS unit.

The web portal pue.zus.pl is its heart. It gives 24/24 h access to information available on a ZUS account and allows someone to deal - via Internet - with many social security issues without leaving home.

The move by the Family Department to establish a policy for young people that is clearer, more coherent, better adapted to real needs and aligned with the actions of all stakeholders involved in this area, has resulted in the implementation of innovation methods derived from “design thinking”.

For the past 10 years the Family Allowances Fund (Caisses d’allocations familiales (CAF)) have been developing and improving paperless services for internet users (caf.fr): on-line benefit applications, access to and monitoring of personal files, electronic mail, access to child-care facilities, entitlement simulation tools, service provider porting to smartphones and tablets, automation of information exchange with partners.

For two days and a night (36 hours non-stop), 17 teams (70 people in all) from the public sector and with volunteer staff from Family Allowances Fund Offices worked on (open) data made available by the Family Allowances Fund to discover how this data could be used for the benefit of the public.

This collective intelligence exercise, which was carried out non-stop under time constraints, delivered high-quality results and met a wide variety of objectives.

In December 2009, ZUS customer service standards and procedures were elaborated, together with their implementation timetable. Those standards and procedures were refined in subsequent years.