Information and Communication Technology

Information and Communication Technology

App folder
sites/default/files/images/guidelines/COLL06/
Guideline code
ICT
Old code
COLL06
Weight
3

E-Resources: Social Security Benefit Resource System - technology in service of citizens

The good practice is subdivided in many others, forming a set. The outcome refers to the management of ongoing processes related to social security benefit resources in Brazil, through an electronic system called e-Resources (e-Recursos). Adapted from the electronic processing system of the Brazilian Judicial Power, it employs an optimized development approach, enabling a very quick implementation (speedy deliveries) by industry professionals and owners of the system development talent (competence management), without any significant additional cost.

The Electronic Sick Notes and Maternity Leave Certificates Management application system

The Electronic Sick Notes and Maternity Leave Certificates Management application system (in Lithuania - EPTS), was developed and implemented in order to computerize the issuing process of sick notes and to improve the services provided by the Fund to the insured during their temporary incapacity to work.

Customer services using the SMS CNAM

As part of its quality approach, which promotes remote contact, and after developing its own interactive Internet site (www.cnam.nat.tn) and customer service by freephone, the National Health Insurance Fund (Caisse nationale d'assurance maladie (CNAM)) launched a new, free messaging service in September 2013: SMS CNAM.

This service communicates useful information to insured persons and the health professionals involved in the handling of their files, as well as messaging alerts and any other information about preventive measures.

On-line consultation of insured persons' and employers' accounts

The National Social Insurance Fund of Cameroon (Caisse nationale de prévoyance sociale (CNPS)) has developed an online client account consultation tool with a constant view to modernizing its operations and providing its insurees and their employers with real-time information on their status in its records.

Using their membership number clients can create a login and access their personal or company data directly on the www.cnps.cm site. This allows clients to confirm the accuracy of their data and information and request any necessary updates.