A results based management (RBM) is a method of management whereby stakeholders and the Directorate General agree on objectives to be achieved in a given period, together.

Thanks to its ambitious strategic plan and its Excellence Programme, the Collective Scheme for Retirement Allowances of Morocco (Régime collectif d'allocation de retraite (RCAR)) implemented a fully flexible multichannel customer relationship system, to anticipate and meet the expectations of the government, its customers and its partners.

Biometric identification is a method of identifying socially insured persons using their fingerprints and a photograph. The insured person is given a card after the identification process has taken place. The card holds all the information about the career of the insured person.

The customer centric smart payment card is used to make payment of US$ 866.4bn for distribution of 16million grants to 10 million beneficiaries. The biometric enrolment of 21.7 million recipients comprising of beneficiaries, children and procurators ensured capture of extensive personal data and biometric information such as photograph, fingerprint image and voice print.

In July 2013, the National Social Security Fund (Caisse nationale de sécurité sociale (CNSS)) launched a programme to improve its information system by integrating the use of biometric cards and e-declarations in its operation. With the biometric card, insured individuals will be able to verify the payment of their contributions, obtain all career and status information, simulate the conditions of their upcoming retirement and collect benefit payments at a kiosk.