Europe

Europe

Code
EUR
Region type
Official

The rebate model in the Swedish premium pension system

The premium pension system has one of the world's most powerful discount models, giving pension savers the opportunity to save in UCITS-funds with substantially lower fund fees. This gives our pension savers an average 15-20% higher premium pension.

In 2015, the fund companies took out approximately 6.2 billion SEK in fees from our funds' shares. 4.2 billion SEK (67%) was paid back to the Swedish Pensions Agency and will be distributed back to the pension savers.

Electronic records

To enable the freedom of movement on the unified labour market of the EU, the Croatian Pension Insurance Institution (CPII) allows users to request and receive through the website (www.mirovinsko.hr) an electronic record (ERPS) of the data recorded in the CPII electronic database (information on the insuree's employment status).

Electronic death data exchange

The Croatian Pension Insurance Institute (CPII) receives the death data for Croatian pension beneficiaries residing abroad on the principle of delivered Life Certificates and letters received from the competent foreign pension institutions. That way, CPII receives the beneficiaries' death data after a certain delay thereby causing possible undue payments of pension amounts.

The Orange Envelope

The extensive mailing of the Orange Envelope, the annual statement regarding the public pension system, to all pension savers, creates during one month a season for pension information.

The Orange Envelope is very well known. It shows the importance of working longer and it is a great platform to make pension savers, either via digital channels or through the Pension Agency's customer service, to get help to understand the full pension and to explain which behaviours lead to a higher or lower pension.

Communication based on life events

We have developed three basic life situations for our customers: Save for retirement, Plan your retirement and Live with your pension. To think and plan for these situations helps us to provide better targeted information to our customers, develop the services they need and want, and also provides a natural starting point for our long-term planning. Our communication is also tailored to target groups within the framework of the respective life situations.

The Message Manual

The Message Manual is a brochure, in both printed and digital format, where the majority, and the most important, of our messages to pensioners and pension savers are expressed in a simple way. The manual is a support for all who have direct customer contact, so we can ensure that our messages are common and uniform. The preparation process of the Message Manual is also an easy and practical way to agree internally on what messages we wish to communicate externally.

The Orange Report

The Orange Report - The Annual Report of the Swedish Pension System - is a means of spreading and presenting information and knowledge about how the Swedish public pension system works and performs.

The Orange Report combines common accounting principles and a specially developed method to be able to present the financial development of a public (and essentially pay-as-you-go financed) pension scheme.

The target groups for this system level information are: government, politicians, policy analysts, media and researchers.