Kela operates a total of 40 different benefit schemes. Clients file claims through a variety of channels. Additional documentation is often required to supplement a claim for benefit. We receive several million such documents on paper each year. 

Kela's strategy is to develop further our self-service offerings for clients. With the increase in online service, the amount of mail we send out has decreased significantly. Sixty percent of all claims are filed over the internet.

From 1 January 2014 the Croatian Pension Insurance Institute (CPII) introduced the electronic service Lana mirovinsko, as a web application for registration in its central database (e-applications).

In 2012 social security agencies in Germany decided to use the United Nations Convention on the Rights of Persons with Disabilities as a model in their own organization. Social security institutions were to be model employers. Anyone insuring the social risks of people must also take human rights into account. All those working in social security have to live up to these on a daily basis whether they work in prevention, rehabilitation or claims.

There is a growing white collar workforce and more and more employees are falling ill due to unhealthy workloads. An increasingly borderless work life creates difficulties for individuals to set limits on the working day. What one person experiences as an advantage, can feel stressful for another.

In July 2014, Spain´s National Social Security Institute launched the online service platform TU SEGURIDAD SOCIAL (YOUR SOCIAL SECURITY).

The project SA.SI.A is based on the integration of technology into the current security procedures in the corporate sector industry. It starts from the experience of Si.S.Ca. "Active safety on construction sites.", validated as a good practice by the Ministry of Labour in 2013 and awarded a recognition in the ISSA Good Practice Award competition for Europe in 2013. The platform SA.SI.A allows real-time monitoring over all working areas with special attention to the following risks:
 

INAIL, Campania Regional Directorate has funded a series of research which led to the delivery of the software suite ERA.