Eliminating the overlaps of insurance periods for those with at least two simultaneous insurance relation in the same period of time (at least one day) in different insurance branches of the Iranian Social Security Organization (ISSO) is implemented to prevent illegal receiving of one benefit and also to promote quality, effectiveness and efficiency of the social security services focused on registration and individual accounts section.

According to the ISSA guidelines on communication, the social security organizations need to prepare correct channels to have effective relation with social partners. To meet these increasingly important need and because of lack of effective channels, Iranian Social Security Organization (ISSO) developed the plan of “Comprehensive Communication System” in 2015. More than 42 million people covered by the ISSO are in a widespread range of educational, cultural, socio-economic, income and age levels.

In recent years, several issues such as environmental evolution, uncertainty about future, costs increase, expansion of the organizations and legal constrains have made the organizations to change their paradigm. In this regard, the preliminary idea of outsourcing the social security services was introduced by the Iranian Social Security Organization (ISSO) in 1995 in order to prevent the expansion of executive sectors of the ISSO, decreasing the administrative and staffing costs, facilitating and accelerating the insured and employers affairs to increase the social partners satisfaction.

Regarding the vision of Iranian Social Security Organization (ISSO), based on developing e-services, aiming at minimizing in-person visits and providing the clients with internet based services, after consulting with lots of experts and pundits, a package of different services in different sectors were prepared and gradually offered to the beneficiaries. Initially, some of them were introduced as a trial plan in miniature scale in selected ISSO insurance branches and then were completed and handed in after improvement.

As regards the Islamic culture, going on a pilgrimage to holy shrines is a great strategy to meet spiritual needs of human beings for achieving inner peace. Accordingly, the Iranian Social Security Organization (ISSO) has planned and provided the advantage of taking the ISSO old- age pensioners to pilgrimage journeys to the Holy shrine of Imam Reza in Mashhad city since 2015, in order to promote their spiritual and moral revival development.

According to ILO Conventions including No. 19- Equality of Treatment (accident compensation), No. 118- Equality of Treatment (social security), and No. 157- Maintenance of social security rights, providing equal access to social security protection for the migrants has always been one of the major concerns of the Iranian Social Security Organization(ISSO).

The Public Institution for Social Security (PIFSS) has endeavored, since its establishment, to provide a better service to all its subscribers and clients, relying on an automated system in transferring its legal data, in order to implement its procedures, and to face the increasing number of subscribers.

Due to growth of heath costs, especially cost of medicine and in order to promote quality of health services, it is highly necessary to consider solutions such as strategic purchasing of health services aiming at cost control and shortening fiscal burden as well as preventing medical errors. In line with high level targets of the ISSO and facilitation and expedition of the processes, increasing system efficiency and meet the e-government goals, planning and implementing the “electronic prescription” scheme came on the agenda.

The authority pension fund is a long term investor with a cash-flow positive over the near term and a long-term horizon. Hence , the authority board believed the priority for the next five to Ten years should be to grow the investment portfolio in order to reduce the reliance of future contribution to pay for benefits . The authority assets were experiencing faster growth in 2014 due to increased cash inflow from monthly contribution by additional 3 per cent.

The Public Authority for Social Insurance seeks, to achieve it’s vision and mission by providing high quality conveniences to the insured and the business owners with speed and accuracy services at the lowest costs. In line with irresistible developments in information technology field, the Smart Inspection System was introduced in 2018. Work and occupational diseases is linked to several auxiliary systems developed in conjunction with the smart inspection system - which consists of several systems- such as : • Prohibition and lifting of the ban. • System alerts.