The Public Authority for Social Insurance launched a project aims to provide specialized offices to receive the insured persons who wish to get insurance advice. From well-trained staff will carry out the functions of the service of the main categories: early retirement and cases of lamp sum requests on grounds dedicate to family on full time basis.
Improving the data accuracy and simplifying the process of registration for the employers and their insured persons are always taking consideration by Public Authority for Social Insurance. Previously , Public Authority for Social Insurance was completely depending on the information submitting by the employers for new registration or updating information related to their employees , which has not achieved the accuracy of the required information.
Public Authority for Social Insurance since its inception has assumed in its endeavour to proceeding with the strategic core of social security culture and responsibility. Public Authority for Social Insurance aims to raise social security awareness level and its importance to individuals, family and the society. There are communities with high levels of social welfare supported by the government.
This good practice allows employer, contributor, & the General Organization for Social Insurance to save effort & cost by completing the inspection's cycle electronically in a timely manner. In fact, we understand the importance role of inspection in enlightening the employers in applying the system, and regulations correctly in their entities. A new system RASED was integrated with the General Organization for Social Insurance "GOSI" main system to fetch all inspection data.
One of the most important strategic objective in the General Organization for Social Insurance “GOSI’s” strategy is to improve customer satisfaction. We realized that if we aim to improve our customers satisfaction, then we have to measure it. In this context, GOSI identified the need to understand its customers and their interaction with the provided benefit and services in addition to outlining specific actions required to enhance the overall customer experience.
The Public Authority for Social Insurance (PASI) began its journey into strategic planning in 2008. Since then, the PASI has been searching for a systematic methodology to integrate strategic planning with performance management to align all operations into this vision so that all employees would work in the right direction, focused on the intended strategic results. To achieve this goal, the PASI has implemented the balanced scorecard (BSC) methodology as a tool for the integration of strategic planning with performance management.
GOSI's e-services have been introduced gradually and improved upon with the passing of time as well as branched out into more and more advanced frontiers. These services were necessary to face the following challenges: • Growth of establishments, contributors and beneficiaries • Expansion in new geographical areas to offer services for expanding businesses. • Service deterioration due to growth: lengthy lines, crowded parking lots, poor response time, process delays, cumbersome and inductive errors due to large volume.
The Jordanian Social Security Corporation (JSSC) has applied new techniques to enhance the governance, aiming to apply appropriate standards, mechanisms and best practices that ensure achieving the organizational goals in strategic level. Through implementing the policies, systems and processes to govern the work of JSSC and develop appropriate frameworks for the integration and involvement of all partners.
The Social Security Strategic Plan for the year 2017-2019 gave great attention to the distinguished services and that obivious in its Forth strategic objective « Enhance mental image of the corporation that contribute to extend the umbrella of social protection». and one of the most important value of SSC is the excellence service which is the basis of building all the policies, strategies and plans that have been developed to exceed the customer expectation.
The Social Security Corporation (SSC) in its efforts to reduce indebtedness and minimize evasion of payments of social security contribution has started to link electronically with stakeholders' databases to facilitate the warrants of attachment of movables and immovable of enterprises and individuals. Actually, the electronic exchange of data between SSC and the stakeholders stems from its strategic plan 2017-2019, that stated in its objectives "reduction of insurance evasion" and "strengthening the sustainability of the insurance system”.
