Legislation, policy or decree provides for the balanced representation of the different stakeholders on the board of the institution.

Participation refers to the effective involvement of stakeholders in the institution’s decision-making process to protect their interests and to support the social security programme. It is a way of building partnership between the board and the institution’s stakeholders, allowing better policy-making, improvement of trust among stakeholders and the enhancement of transparency.

Decisions of the board are applied consistently.

Members and beneficiaries are regularly and periodically informed of their rights and privileges, as mandated by the legislation, policy or decree that establishes the social security programme.

Members and beneficiaries are regularly and periodically informed of their duties and responsibilities, as mandated by the legislation, policy or decree that establishes the social security programme.

The legislation, policy or decree that establishes the social security programme normally prescribes its manner of financing and the benefits to be provided to the covered population.

Predictability refers to the consistent and uniform application of the law, including the rules and regulations to implement it. Stakeholders are generally averse to sudden or unannounced changes in contributions to and benefits from the programme. The methodical application of the programme will strengthen stakeholder confidence and support for it.

Members are informed about the benefits due to them under the social security programmes.

The board regularly, accurately and in a timely manner informs the stakeholders and the general public on the status of the social security institution and its operations.

The board establishes and abides by a workable code of conduct, which includes a policy on the disclosure and management of conflict of interest on the part of any board member.

The board establishes a policy on disclosure of information that clearly defines the grounds on which the board may choose to exercise discretion in providing information to stakeholders.