Social security institutions should effectively provide benefits and services that respond to the specific needs and circumstances of difficult-to-cover groups.

The specific guidelines in this section are:

• Formulating a service delivery plan
• Making optimal use of electronic payment and e-services
• Maintaining an adequate network for personally delivered/virtual services
• Improving coordination and the portability of social security rights and benefits

The institution defines a strategy on administrative error risk management, evasion of contributions and fraud control for difficult-to-cover groups as part of its overall compliance strategy that gives due consideration to the processes, people (internal and external), data and technology.

The institution combines administrative solutions with supporting policy measures to foster compliance with minimal intervention required.

The institution collaborates with external organizations on operational processes to collect contributions and enforce compliance among difficult-to-cover groups.

The institution attaches great importance to electronic payment, and uses the most appropriate methods for and frequency of contribution payments in light of the needs and capacities of targeted groups.

The institution establishes calculation bases and contribution rates that are transparent and adapted to the needs of difficult-to-cover people.

Compliance regarding the payment of contributions is important for all types of contributory schemes, including voluntary and subsidized ones, as it provides the evidence of eligibility and ensures the financing for the accrued benefits.

The specific guidelines in this section are:

The institution establishes data quality assurance mechanisms to guarantee the integrity of the relevant administrative processes.

The institution adopts appropriate measures to facilitate effective registration of difficult-to-cover groups.

The institution simplifies the information requirements and facilitates registration of targeted groups.