Guideline 10. Simplifying information requirements for registration
The institution simplifies the information requirements and facilitates registration of targeted groups.
Guideline 9. Establishing an identification system
The institution establishes a strategy to identify the population groups to be covered either through in-house efforts or in partnerships with external organizations.
D. Developing an Effective Registration System
Reaching out to difficult-to-cover groups involves identifying and registering populations who may be unfamiliar with government processes.
The specific guidelines in this section are:
- Establishing an identification system
- Simplifying information requirements for registration
- Facilitating the registration process
- Implementing data quality assurance mechanisms
Guideline 8. Establishing a communication strategy to make contact and build trust with population groups that are difficult to cover, including informal-economy workers
The institution develops a strategy to reach out to groups by taking into account their needs, characteristics and local circumstances.
C. Increasing Awareness and Reaching out to Difficult-to-Cover Groups
Communication is key to effective outreach to targeted populations, to provide information on the programmes available and to raise awareness of the benefits of social security for them, their family and their community.
The specific guideline in this section is:
- Establishing a communication strategy to make contact and build trust with population groups that are difficult to cover, including informal-economy workers
Guideline 7. Putting in place a responsive administrative structure
The institution establishes an efficient organizational structure adapted to the needs and circumstances of difficult-to-cover groups.
Guideline 6. Establishing adequate ICT capacity
The institution develops adequate information and communication technology (ICT) capacity, including infrastructure, software and a team of professional staff.
Guideline 5. Setting appropriate standards for different services and facilities
The institution sets easy-to-measure standards for the various services it offers to difficult-to-cover groups across its service delivery network.
Guideline 4. Leveraging partners in administering the scheme
The institution develops partnerships with various organizations for the purpose of reaching potential beneficiaries, reducing administrative costs and increasing service quality and integrity.
Guideline 3. Formulating a strategic coverage extension plan
The institution develops a long-term social security coverage extension plan subject to the guidance and support of the relevant authority. The inclusion of relevant stakeholders in the development of the plan helps to identify issues early but also helps in securing external support in the implementation phase.