The institution provides online services to foster the effectiveness and efficiency of interaction with contributors.

Functionalities would include follow-up of contributions and compliance status, a help desk on ICT-based services, and management of claims and communication in general. Such services play a fundamental role in improving transparency and communication with contributors, as well as reducing errors in self-service operations and building confidence in the social security system.

The institution implements the key processes of identifying its debtors and carrying out the procedures to obtain the corresponding payment.

These processes play a fundamental role in promoting compliance by contributors and obtaining the payments necessary to the system’s sustainability. Efficient identification and settlement of debts also adds to the credibility of the collecting agent and helps to build the culture of social security.

The institution implements the key processes of collecting contributions and transferring corresponding amounts to the fund or social programme administration.

These processes play a fundamental role in the sustainability of the social programmes because they enable the transfer of the financial resources they are intended to receive.

The institution implements the key processes that determine the contribution amounts and generate billing, based on submitted declarations.

This involves four main tasks: submission of declarations or employee payrolls, validation of this submitted information, calculation of the contribution amounts, and generation of bills or no-pay declarations.

The institution provides a means to register contributors that enables it to identify all (e.g. individual persons, legal entities) who are required to contribute to the system and to know their compliance situation.

The institution specifies a model connecting the main operational processes involved in contribution collection and compliance and including the information flow between processes.

The backbone of the contribution collection and compliance system is based on certain operational processes for carrying out the key functions of contributor registration, collection of declarations, contribution calculation and billing, collection of payment and debt management. Providing online services to contributors is another key feature in the implementation of contribution collection and compliance systems.

The institution develops strategies to maintain and extend the effective coverage of contributory social security, by promoting the exhaustive inclusion in the collection system of all contributors covered by the social security regulations or, if this is not the case, through coverage extension.

The institution manages compliance risk and reduces non-compliance by developing proactive compliance-oriented strategies and structures.

The institution establishes a strategy to ensure that contributions always fulfil the requirements of the corresponding benefits and that members’ rights are respected.