The overall goal for Sveriges a-kassor (the Swedish Unemployment Funds) is to provide services that help administer the unemployment insurance in a cost efficient way, avoiding unnecessary manual handling, securing equal treatment in its member service and minimizing erroneous payments of benefit claims.
In order to modernize the unemployment funds communication towards members and employers and provide better access to services, a modern and long-term sustainable IT platform for support and development, was created. The digital program initiated by Sveriges a-kassor helps transform the unemployment funds way of serving its members as well as maintaining its cost efficiency.
Since the implementation of the new system, the funds have been able to reduce cost and time for case handling and the customer satisfaction has grown considerably.