Developed countries

Developed countries

Imported source
ssd
Region type
Not official

Improving information gathering and benefit claim processes to ensure citizen equal treatment

The overall goal for Sveriges a-kassor (the Swedish Unemployment Funds) is to provide services that help administer the unemployment insurance in a cost efficient way, avoiding unnecessary manual handling, securing equal treatment in its member service and minimizing erroneous payments of benefit claims.

Improving information gathering and benefit claim processes to ensure citizen equal treatment

The Swedish Federation of the Unemployment Insurance Funds (Sveriges a-kassor) provides services that help the 27 unemployment funds to administer the unemployment insurance scheme in Sweden. The goals are: facilitating the administration, to be cost efficient, avoid unnecessary manual handling, secure equal treatment in its member service and minimize erroneous payments of benefit claim. To address these goals, Sveriges a-kassor initiated a digital program to help transform the unemployment funds way of servicing its members as well as maintaining its cost efficiency.

Acceleration Hub

Employment and Social Development Canada (ESDC) leveraged an immersive design-thinking process to create and implement a Service Transformation Strategy that would respond to Canadians’ service expectations and a government-wide policy direction. This process allows ESDC to gather innovative ideas from employees, clients, and partners, and translate those ideas into client-centred service solutions using an agile and repeatable design methodology.

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