A video of a 94-year-old grandma being carried to a bank for face recognition to activate her social security card in Guangshui, Central China's Hubei Province, has sparked heated debate on the internet, once again drawing attention to the difficulties elderly people face in using smart technology.

Various smart technologies emerging in the digital era have brought major convenience to many people's daily lives, but have also excluded the elderly from the modern world to a certain extent. The latest incident reflects the "technological intelligence dilemma" affecting millions of elderly people in China.