Proactive and preventive approaches in social security
The ESIC has taken the following measures to proactively improve the scheme:
Guideline 4. Operationalizing social security functions through ICT
Guideline 4. Operationalizing social security functions through ICT
App folder
sites/default/files/images/guidelines/COLL06-GL04/
Guideline code
ICT_00700
Old code
COLL06-GL04
Weight
6
Business Process Manager
The Public Institution for Social Security (PIFSS) faced several challenges in conducting services which affect the quality and cost provided. PIFSS set the following objective to tackle these challenges:
Unified communication solution
Unified communication is an increasingly important investment for organizations looking to improve productivity and responsiveness while reducing their IT costs. The convergence of voice, video, and data communications around a shared IP-based infrastructure - allowing users to easily make a call, send a message, or join an audio or video conference - is bringing benefits to businesses of every size, industry, and geography.
Social insurance coverage registration programme
China is progressively implementing a national social insurance coverage registration programme to speed up full social insurance coverage, and to put in place a more equitable and sustainable social security system.
The registration programme is a dedicated initiative to promote full and sustained coverage of working people and of urban and rural residents.
Development of an IT master plan
This Ministry faces different administrative, operational, technological and reporting challenges with respect to its current delivery approach for social security services. With time, the present procedures and relevant IT system have shown limits in terms of response to modern demands for quicker and better service provision. Government decided to review the present system with a view to enhance service delivery through a modern IT infrastructure. Its objective is to transition to e-services so that the citizens have anytime and anywhere access to the services.
Fully flexible multichannel customer relationship management
Thanks to its ambitious strategic plan and its Excellence Programme, the Collective Scheme for Retirement Allowances of Morocco (Régime collectif d'allocation de retraite (RCAR)) implemented a fully flexible multichannel customer relationship system, to anticipate and meet the expectations of the government, its customers and its partners.
Paperless social benefits
The paperless benefit documents project consists of eliminating paper (prescriptions, medical treatment forms, etc.), and replacing it with Web application screens starting with doctors and then other healthcare providers (laboratories, pharmacies).
The three main advantages for patients are:
Integrating technology to improve operational processes
The National Social Security and Welfare Corporation (NASSCORP) is responsible for administration and payment of eight benefit types: Retirement, Survival and Invalidity Pensions, Retirement and Survival Grants, Temporary and Permanent Disablement Benefits, and Refunds.
Prior to the introduction of technology, benefit processing workflow took an average of 120 days. This was due to lack of, or inadequate paper records. Every department involved in the process had separate rules, some of which were counterproductive.