This Ministry faces different administrative, operational, technological and reporting challenges with respect to its current delivery approach for social security services. With time, the present procedures and relevant IT system have shown limits in terms of response to modern demands for quicker and better service provision. Government decided to review the present system with a view to enhance service delivery through a modern IT infrastructure. Its objective is to transition to e-services so that the citizens have anytime and anywhere access to the services. To enable a proper solution design, the Ministry embarked on the development of an IT master plan which would contain the short, medium and long term goals to be achieved.

 

Work was initiated with the main scope of introducing modern practices while also leveraging on the experiences gathered in different fields. The existing framework was assessed and additional delivery channels were identified.

 

The plan focuses on "Start small, quick wins, scale-up fast" approach to ensure a successful rollout. A supporting institutional framework was set-up to ensure that resources and inputs are used as optimally as possible.