This Ministry faces different administrative, operational, technological and reporting challenges with respect to its current delivery approach for social security services. With time, the present procedures and relevant IT system have shown limits in terms of response to modern demands for quicker and better service provision. Government decided to review the present system with a view to enhance service delivery through a modern IT infrastructure. Its objective is to transition to e-services so that the citizens have anytime and anywhere access to the services.

Social aid is the oldest and largest income-tested programme in Mauritius managed by the Ministry and provides assistance to those incapable of financially supporting themselves temporarily or permanently.