State Governments are instrumental in delivering healthcare services under the ESI Act. An enabling provision was inserted in the Act to establish a body at the State level to address certain operational issues.

A committee, entitled Medical Services and Medical Education (MSME), was constituted to explore various options to improve operational efficiency.

The National Social Insurance Fund of Cameroon (Caisse nationale de prévoyance sociale (CNPS)) has developed an online client account consultation tool with a constant view to modernizing its operations and providing its insurees and their employers with real-time information on their status in its records.

Using their membership number clients can create a login and access their personal or company data directly on the www.cnps.cm site. This allows clients to confirm the accuracy of their data and information and request any necessary updates.