In the turbulent, constantly changing environment achieving ZUS' strategic objectives requires (among others) modifying the organizational culture by increasing employee satisfaction. For this purpose, the coherent human resource management system based on the model of competence will be implemented.
Electronic Services Platform (PUE) is a set of advanced services for all ZUS' customers who contact ZUS through electronic means, by phone or directly, visiting a ZUS unit.
The web portal pue.zus.pl is its heart. It gives 24/24 h access to information available on a ZUS account and allows someone to deal - via Internet - with many social security issues without leaving home.
In December 2009, ZUS customer service standards and procedures were elaborated, together with their implementation timetable. Those standards and procedures were refined in subsequent years.
The Social Security Institution (ZUS) employs certifying physicians (1st instance) and physicians who are members of medical committees (2nd instance) who issue certificates stating incapacity for work in order to determine the right to social security benefits and who control the correctness of issued medical certifications of work incapacity. These physicians specialize in different fields of medicine as Poland has no specialization in medical certification and all postgraduate courses have no single curriculum.
The project “Classes with ZUS” is addressed to secondary schools. It aims to raise awareness of young Poles on the role of social security in their lives.
The project presents: social solidarity principles, practical knowledge on the functioning of the system, obligations of employers towards ZUS, employer-friendly solutions - e-ZUS.
The project includes 4 lessons with the materials for teachers and for students (multimedia presentations, videos, exercises and texts to deepen the knowledge):
The Polish Social Insurance Institution (ZUS) is by law obliged to prepare forecasts of the spending and revenues of the Social Insurance Fund (FUS) (i.e. the pension fund, the disability fund, the sickness fund and the work injury fund). A cohort model built to fulfil this requirement was sufficient to forecast aggregate spending and revenues, but, being based on average cohort values, it does not provide information on the benefits’ structure.
