Driven by a commitment to providing Australians with access toconvenient and cost effective services, the Service Delivery Reform programme (SDR) was announced in 2009. This AUD $1.25 billion programme included transforming the delivery of government social welfare services and integrating three large, separate service agencies into the Department of Human Services (the department). In 2012, the department also assumed responsibility for developing a single, secure government digital service (known as myGov) to improve Australians access to online services.