worldbank.org (01.05.2021) The COVID-19 (coronavirus) pandemic is having devastating impacts on the economy and people of the Philippines, and since the onset of pandemic, the Government of the Philippines (GoP) has responded with strong social protection measures. The Social Amelioration Program (SAP) enacted under the Bayanihan To Heal as One Act in March 2020 and managed by the Department of Social Welfare and Development (DSWD), aims to provide cash assistance to 18 million households (over 75 percent of total households) in the country. The first tranche of SAP (SAP 1), however, experienced significant delivery challenges. This experience led to several changes in the operation of the second tranche of SAP (SAP 2). This case study aims to document the lessons learned from the implementation of the SAP 2, specifically focusing on the digital G2P (government to persons) payment delivery.
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