Guideline 75. Developing new services for members and beneficiaries

Guideline 75. Developing new services for members and beneficiaries

App folder
sites/default/files/images/guidelines/COLL02-GL75/
Guideline code
GG_09900
Old code
COLL02-GL75
Weight
98

Protecting the pension rights of workers through social security agreements

As globalization has enabled various kinds of international exchanges to take place more frequently, the number of companies entering into other markets, detached workers, and migrants have increased. Accordingly, an increase in pension contributions made overseas has followed. In this regard, the National Pension Service (NPS) promoted social security agreements with the aim of reducing the contribution burden on companies and dispatched workers while protecting eligibility for benefits that were made overseas.

Service delivery reform and our digital journey

Driven by a commitment to providing Australians with access to convenient and cost effective services, the Service Delivery Reform programme (SDR) was announced in 2009. This AUD $1.25 billion programme included transforming the delivery of government social welfare services and integrating three large, separate service agencies into the Department of Human Services (the department).

Importance of standardization in the social insurance system

China has the largest social insurance system in the world covering nearly 1.4 billion people and includes old-age, medical, work injury, maternity and unemployment insurance schemes. There are more than 8,000 social insurance agencies at and above the county level in China, with nearly 180,000 staff, undertaking 1.99 billion individual service transactions annually. Due to historical reasons, many branch-based operational agencies follow different management and service standards, and do not even have a unified name. This practice is inefficient and errors easily occur.