Iranian social security e-services

Regarding the vision of Iranian Social Security Organization (ISSO), based on developing e-services, aiming at minimizing in-person visits and providing the clients with internet based services, after consulting with lots of experts and pundits, a package of different services in different sectors were prepared and gradually offered to the beneficiaries. Initially, some of them were introduced as a trial plan in miniature scale in selected ISSO insurance branches and then were completed and handed in after improvement. All the e-services have attracted large attention and have been highly welcomed by the beneficiaries. Reduction of in-person visits, increase of processes speed, less time-consuming response to the claims, less staff involvement in the line offices, green results and restoring tons of papers and more satisfaction of the clients are Some of the achieved goals of the plan.

Authorize publication by ISSA
Yes
Award Year
2018
Contact address
4th Floor, N0. 27, West Nosrat St
Towhid Square
IR- Tehran 1457786433
Iran, Islamic Republic of
Contact email
iad@tamin.ir
Main region