Health Facilities Information System (HFIS) for Better Contracting Accountability and More Effective Refferal System

Health Facilities Information System (HFIS) is a platform developed by BPJS Health of Indonesia to improve contracting accountability and referral system efficiency. Before HFIS, contracting mechanism was done and monitored manually which did not only time consuming but also sparked dissatisfaction from providers. Referral from a health facility to another was also not based on sufficient information about the availability of medical specialist or facilities of the referral hospitals. This often leads to rejection or another referral because the previous referral hospitals do not have the facilities nor the competency to treat the referred patients. HIFS allows health facilities to submit their contract application digitally and monitor their progress and doctors to access information about the availability of medical services at another hospitals. HFIS has improved health facilities satisfaction index attributed to contracting process and members access to information on inpatient ward availability. HFIS has also significantly contributed to the strengthening of the referral system. Moreover, HFIS is a breakthrough by providing a single database of physicians’ practice lisence and medical facilities from 99 per cent of partner hospitals.

Authorize publication by ISSA
Yes
Award Year
2018
Contact address
Jl. Letjen Suprapto
Cempaka Putih
P.O. Box 1391/JKT
ID- Jakarta Pusat 10510
Indonesia
Contact email
sekban@bpjs-kesehatan.go.id
Country
Guideline
Main country
Main region