Unified communication is an increasingly important investment for organizations looking to improve productivity and responsiveness while reducing their IT costs. The convergence of voice, video, and data communications around a shared IP-based infrastructure - allowing users to easily make a call, send a message, or join an audio or video conference - is bringing benefits to businesses of every size, industry, and geography.

Unified communication is the integration of real time enterprise communication services such as instant messaging, presence information, voice, mobility features (including extension mobility and single number reach), audio web and video conferencing, fixed mobile convergence (FMC),desktop sharing, data sharing with non-real- time communication services. A third party billing software is installed to get call history and for generating detailed reports.

As part of service continuity practices to manage the high availability of the platform, there are redundant servers installed. In accordance with the operational framework PASI ensures the training of human resources and the security of the application by integrating with active directory.