The Public Institution for Social Security (PIFSS) faced several challenges in conducting services which affect the quality and cost provided. PIFSS set the following objective to tackle these challenges:
 

• Reducing time and cost needed to manage client requests.
  
   
• Linking PIFSS branches.
  
   
• Avoiding user faults.
  
   
• Interconnecting different PIFSS systems behind one layer.
  
   
• Achieving work transparency.
  
   
• Issuing analytic and periodical reports.
   

PIFSS created the BPM system to tackle the above issues. The following is a description of the PIFSS-BPM:

• Focuses on effectively and efficiently aligning all aspects of PIFSS with the vision of constant process improvement and technological integration. It leverages performance, service quality, and provides work transparency throughout PIFSS.
  
   
• Software, solution, and a consumable business process management platform designed for automating PIFSS manual business processes.
  
   
• Provides a highly integrated environment that scales smoothly and easily from initial project to enterprise-wide programme.
  
   
• Systematic approach to make PIFSS workflows more effective, more efficient and more capable of adapting to an ever-changing environment and legal rules.
   

By using BPM, PIFSS was able to achieve its goals, which was reflected in the satisfaction of users.