The Public Authority for Social Insurance (PASI) has been responsible for developing internal policies and procedures to facilitate customers' access to the deliverables set by the Social Insurance Law.

PASI's goal is to ensure that all policies and procedures are made available to all staff and that they are written in such a way as to clearly specify the policies and procedures for any given matter.

Towards this goal, PASI applied the "ISSA Good Governance Guidelines" and based its entire approach on the five core principals of Accountability, Transparency, Predictability, Participation and Dynamism. On every policy-making occasion at management and board level PASI  referenced and used the ISSA guidelines and the Oman Regulatory policies and procedure, and have incorporated the best of both.

PASI's motive is to build robust internal policies and procedures that will help it achieve its stated Vision, viz., "To ensure social protection of the individual, the family and society under a comprehensive and permanent insurance system based on principles of justice and social solidarity."