The good practice is subdivided in many others, forming a set. The outcome refers to the management of ongoing processes related to social security benefit resources in Brazil, through an electronic system called e-Resources (e-Recursos). Adapted from the electronic processing system of the Brazilian Judicial Power, it employs an optimized development approach, enabling a very quick implementation (speedy deliveries) by industry professionals and owners of the system development talent (competence management), without any significant additional cost.

Multiple tools were developed for e-Recursos to ensure both speed and security during all ongoing processes, such as registering all accesses and operations in audit trails. A management panel was also developed to consolidate and organize any information for strategic decision making.

Additionally, the system virtually eliminated the bureaucracy in the Council on Social Security Appeals (CRPS) units, where the staff will also receive a management level training. Some examples include: automatic distribution, automatic processing, equal work load distribution, maximization of available resources, and adoption of management tools, result-driven management, and speed in development of case or process.