Those responsible for providing return-to-work services – whether within the institution or in partner and stakeholder organizations – have the requisite knowledge and skills to conform to internationally recognized levels of competence.
Those responsible for return-to-work services are knowledgeable about the legal framework of returning to work within their jurisdiction; are able to develop and provide high quality interventions in line with the return-to-work programme framework; have the skills to communicate effectively, work as part of a team and relate to the person concerned with sensitivity and respect; understand medical and other rehabilitation requirements; are able to recommend appropriate adaptations or accommodations in the workplace; and liaise with all stakeholders in the return-to-work process.
- The management should ensure that the competence requirements for those responsible for return-to-work services are well documented and understood by both its own employees and those within its partner and stakeholder organizations.
- The management should provide incentives to those responsible for providing return-to-work services within the institution, as well as in its partner and stakeholder organizations, to achieve consistently high levels of professionalism.
- The management should provide those responsible for return-to-work services with access to assessment of their current levels of knowledge and skills to identify their strengths and areas for improvement, based on an internationally recognized competence framework.
- The management should include assessment of return-to-work knowledge, skills and practice in its staff performance appraisal process.
- The board and management should require those responsible for return-to-work services to have the requisite knowledge and skills to conform to internationally recognized levels of competence in the field.
- The board and management should promote to employer, trade union and service provider organizations the principle that those responsible for return-to-work services in their own organizations have the requisite knowledge and skills to conform to internationally recognized levels of competence in the field.