Implementation of the national AuroraAI programme The aim of the Aurora national artificial intelligence (AI) programme is to implement an operations model based on people’s needs, where artificial intelligence helps citizens and companies to utilise services in a timely and ethically sustainable manner. The activities of the relevant authorities will be organised in such a way that they support people’s life-events and companies’ business-related events, facilitating seamless, effective and smoothly functioning service paths consisting of the services of several service providers. This will provide people with access to a new way of taking care of their overall well-being and, at the same time, will promote service providers’ ability to form customer-oriented and dynamic service chains in collaboration with other operators and to manage their activities based on up-to-date information.

AuroraAI will strengthen our ability to solve difficult issues in our society relating, for example, to the national economy’s sustainability gap, the aging population or the social exclusion of young people. This will be made possible by creating snapshots across administrative boundaries about people’s true needs and the state of their well-being. Creating such a snapshot will require a new kind of utilisation of information, data analytics and other applications of artificial intelligence. At the same time, services will be allocated efficiently from the point of view of central government finances, and the waste and underutilisation of resources will be removed.