In recent years, the National Social Security Administration (Administración Nacional de la Seguridad Social (ANSES)) has become an agency for the rapid implementation of public policies related to the social rights of citizens. To this end, the ANSES made available a range of new services by means of an online system that generates new forms to access benefits in real-time.

Driven by a commitment to providing Australians with access to convenient and cost effective services, the Service Delivery Reform programme (SDR) was announced in 2009. This AUD $1.25 billion programme included transforming the delivery of government social welfare services and integrating three large, separate service agencies into the Department of Human Services (the department).