While National Pension enrolment rate for regular workers in Korea was 82 percent*, the rate for non-regular workers was a mere 38 percent, showing their vulnerable retirement planning. There was a call to strengthen social safety net to realize ‘pension per person’ by reducing the risk of non-regular workers falling through the cracks of the social insurance system amid a gradual rise in the number of non-regular workers like daily and part-time workers due to labor market flexibility.

Since the start of BPJS Kesehatan in January 1 2014, till May 1 2018 the coverage of participants are 197 million, there were highnumber of visits to the Branch Offices. During the participants registration process, there were an average of 70.000-100.000 visits every day all Branch Offices in Indonesia wide (average per Banch Office is 700-1000 visits), meaning that there was no certainty regarding the queues and service times for the participants.

The Public Authority for Social Insurance (PASI) began its journey into strategic planning in 2008. Since then, the PASI has been searching for a systematic methodology to integrate strategic planning with performance management to align all operations into this vision so that all employees would work in the right direction, focused on the intended strategic results. To achieve this goal, the PASI has implemented the balanced scorecard (BSC) methodology as a tool for the integration of strategic planning with performance management.

The National Health Insurance (JKN) Program is one of national strategic programs mandated by Indonesian Law managed by BPJS Kesehatan aimed to provide health insurance for all Indonesian citizens. The number of JKN participants as of May 1, 2018, has reached 196.62 million. The primary issue faced by this program is the high number of visiting participants to branch offices for administrative matters. Dissatisfaction towards long waiting times caused participation satisfaction index to decline since 2014 to 2016.

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This good practice aims to streamline the administrative procedures related to occupational risks and disability in accordance within the following legal framework:

Every year, the world is battered by natural phenomena, and their effects disrupt daily human life. Thunderstorms, floods, volcanic eruptions and forest fires are becoming ever more common across all regions of Argentina.

In response to this, a number of presidential decrees have provided for temporary supplements in the amount of 100 per cent of family allowance, unemployment benefit and pension payments to thousands of people seriously affected by natural phenomena to reduce the economic impact of such events.