Service Quality

Service Quality

App folder
sites/default/files/images/guidelines/COLL08/
Guideline code
SQ
Old code
COLL08
Weight
1

FINAL TEST 2

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Video Service Delivery

As the baby boom generation (people born in 1946 through 1965) reached their most disability-prone years, the number of claims and subsequent appeals for disability benefits skyrocketed. This strained the United States Social Security Administration’s ability (SSA) to keep pace with the demand for hearings. A hearing is a proceeding before an administrative law judge requested by a claimant when he or she disagrees with a determination SSA has made. SSA has made use of video conferencing technology as a means of meeting this challenge.

Video Service Delivery

As the baby boom generation (people born in 1946 through 1965) reached their most disability-prone years, the number of claims and subsequent appeals for disability benefits skyrocketed.  This strained the United States Social Security Administration’s ability to keep pace with the demand for hearings.  (A hearing is a proceeding before an administrative law judge requested by a claimant when he or she disagrees with a determination SSA has made.) SSA has made use of video conferencing techn

Establishing a national quality management unit (Unidad de Gestión de la Calidad Nacional)

Changes were made based on quality standards to protect insured persons against ill health and ensure that their financial benefits are paid. This required the proper and transparent administration of resources, avoiding duplication of work, to ensure that the institution’s limited resources were used wisely.