Guideline 38. The mobile device as a gateway for payments and contributions

Guideline 38. The mobile device as a gateway for payments and contributions

App folder
sites/default/files/images/guidelines/COLL06-GL38/
Guideline code
ICT_04800
Old code
COLL06-GL38
Weight
47

Mobile phone based service delivery

In 2011, the Fund introduced the Short Message Service (SMS) platform to allow members access services on mobile phones. 40,000 members could send an SMS to the Fund and automatically query their balance without the need to come to the office.
 
The challenge with this system is the high cost of the SMS and error rates in drafting the text. Members are charged for the SMS regardless of the response from the Fund.

SOLI: Short Message Service (SMS) reimbursement through a pharmacy network

Using new information and communication technologies (ICT) to implement a project of great social intensity: reimbursing health services by SMS and 3G in the pharmacy network under the supervision of a leading bank. Social benefit reimbursement is fundamental to the State because it relies on respecting the national commitments made to the population. It is not a theoretical question but a practical reality. When a person on a low income is entitled to a reimbursement of health services, the reality of having to manage a household budget on a daily basis becomes apparent.