The Independent Tribunal for Social Assistance Appeals (ITSAA) was established in 2008 to give effect to section 33 of the Constitution of South Africa and domestic legislation relating to the Promotion of Administrative Justice. The ITSAA is responsible for adjudicating appeals received from disgruntled social grant applicants and beneficiaries following grant applications or reviews by the South African Social Security Agency (SASSA).

The customer centric smart payment card is used to make payment of US$ 866.4bn for distribution of 16million grants to 10 million beneficiaries. The biometric enrolment of 21.7 million recipients comprising of beneficiaries, children and procurators ensured capture of extensive personal data and biometric information such as photograph, fingerprint image and voice print.