This good practice consists in implementing an information service specialized in medicines quality within the Social Insurance Fund of Costa Rica’s (Caja Costarricense de Seguro Social – CCSS) Laboratory for Medicines Standards and Quality (Laboratorio de Normas y Calidad de Medicamentos – LNCM) for the benefit of health professionals working in the institution’s services network. The service offers impartial and timely technical and scientific information as an optimum strategy for providing individuals with the specific information they need.

This good practice consists of verifying the origin and quality of centrally purchased medication, applying internationally and officially recognized methodologies, with quantitative and qualitative results for each drug delivery. Quality assurance must cover different stages in the institutional supply chain, including monitoring the useful life of the medication.

This good practice is about ensuring effective, efficient and high-quality IT that provides the required continuity, accessibility and efficiency in the services provided to internal and external users.