If you've been affected by COVID-19, we may be able to provide financial support. You may be self-isolating at home, or your work may be affected.

Last updated: 27 March 2020

Changes to the way we do things

We’re making urgent changes to the way we do things – taking into account the health and safety of our clients and each other.

From Monday 30 March we’re:

• deferring the need to provide subsequent medical certificates for clients already getting Jobseeker Support, Sole Parent Support, Supported Living Payment and Child Disability Allowance.
• deferring any Disability Allowance reviews
• delaying Annual Reviews (including all annual reviews of income, confirming your circumstances (CYC) and annual circumstances letters (ACL), social housing reviews, and life certificates)
• clearing any Special Benefit expiries or reviews
• deferring any new obligations failures
• clearing any 52-week reapplications for clients getting Job Seeker Support or Sole Parent Support
• extending the period that Temporary Additional Support is granted for.

We’re working through transitional arrangements for any clients whose payments are affected by any of these changes/reviews.

We’re also working on other ways to make things easier for our clients and we’ll update you as soon as we can.

Service centres closed

We've closed our service centres to keep people safe and stop the spread of COVID-19. If you had a booked appointment at one of our service centres, these will now be over the phone. Your case manager will call you.

If you need to contact us urgently you can use MyMSD or contact us.

How we can help

If you've been affected by COVID-19, we may be able to help – even if you’re not on a benefit. There are various ways we can help, whether you're an individual or an employer.