Improving the quality of services is an ongoing task that involves multiple dimensions such as listening to and evaluating the participants, transparency, excellence and investment in training as the main focus.

Hospitalization is an experience that involves both physical and emotional risks for the patient and family as well as institutional costs. Lowering these is the challenge of this good practice.

The Catholic Workers’ Circle of the Uruguay Mutual Fund (Círculo Católico de Obreros del Uruguay Mutualista – CCOUM) started a “day surgery” program in 2016 which focuses on the member, ensuring that the health experience is from a rights perspective which in turn promotes safety and satisfaction among employees and ultimately improves the quality of services and optimizes operating costs.

This device was used for a select group of surgical operations, which are integrated in the criteria of the ERAS (Enhanced Recovery After Surgery) protocol, an innovative system that aims to achieve results of higher quality, lower morbidity and reduced hospitalization time.