- Evolution of the achievement rate based on the time required for the completion of the transaction of the average time of treatment (10-15) days.
- Target rate of accomplishment increased from 70 to 98% (2011-2013) after analysing the reasons for the transaction delays (support by workers (manpower)/adopt new mechanisms to deal with the Ministry of Finance).
- Reduce the frequency rate (by directly communicating with clients).
- Preparation and special paper key performance indicators for social security institutions.
- Execute the plan through a version of the Balanced Scorecard containing performance indicators for each objective of targets (Standards 13 the main outputs): rates have risen in the general evaluation of targets achieved during the period (2011-2013) to 77%.
- Set goals that need corrective action and further analysis of strengths and weaknesses, identify opportunities.
- Training of five employees in the National Pensions Fund (NPF) as assessors of the quality system in accordance with the institutional EFQM Excellence Model.
- Training of 28 employees in NPF as internal auditors working under the requirements of standard ISO: 9001: 2008.
Award Region
Award Year
2014
Country
Guideline
Guideline book
Region
Main region