In order to be closer to its policyholders, the National Social Insurance Fund (Caisse nationale de prévoyance sociale (CNPS)) of Madagascar has increased its number of agencies at a regional level. However, the isolation of some areas limits its efforts to improve service quality and the effectiveness of social protection. A special proximity policy was adopted to remedy this situation. A mobile office was set up to get closer to the target population and insured people in particular, and to adapt the services offered to the needs of people living in less accessible areas.

This approach is based on collaboration with local authorities and the mobility of a multidisciplinary team in isolated and remote areas far from regional CNPS branches. The team raises awareness among local people, and receives and processes claims.

An annual timetable has been drawn up to cover the entire country.