Guideline 75. Developing new services for members and beneficiaries

Submitted by Anonymous (not verified) on Tue, 07/10/2018 - 09:46

The board and management continually aim to improve and to develop new services for members and beneficiaries.

Guideline code

GG_09900

Mechanism

The board and/or management should introduce cost-effective innovations that improve on the efficiency and equity of the social security programme being administered.
The management may regularly conduct member surveys to gauge satisfaction with the quality of services being provided by the institution.

Parent

Structure

Board members who represent stakeholders should provide feedback on how member services could be improved.
The management should establish a unit dedicated to process suggestions from within and outside the institution, and to develop new service products for members and beneficiaries.