Decisions of the board are applied consistently.
Guideline code
GG_02300
Mechanism
Mechanism
- The management should implement safeguards and measures to ensure fair, consistent and non-discriminatory application of board decisions.
- Information on contribution and/or benefit changes should be provided well in advance.
- There should be an Ombudsperson or similarly authorized office to assist members and beneficiaries in the filing and resolution of complaints against the social security institution.
Structure
Structure
- When the decisions of the board have a direct impact on the contributions or benefits of any of the social security programmes, the board should direct the management to implement such decisions fairly, consistently and in a non-discriminatory manner.
Title HTML
Guideline 18. Consistent application of board decisions
Type
Guideline_1
Weight
27