Members and beneficiaries are regularly and periodically informed of their rights and privileges, as mandated by the legislation, policy or decree that establishes the social security programme.
Guideline code
GG_02200
Mechanism
Mechanism
- The board may set standards and benchmarks to evaluate the management’s efficiency and consistent application of the rights and privileges of members and beneficiaries.
- The board should monitor the efficiency of resolving member and beneficiary complaints against the institution.
Structure
Structure
- The board should ensure that the management regularly and periodically informs members and beneficiaries of their rights and privileges.
- The board should ensure that the management consistently applies the rights and privileges of members and beneficiaries.
- There should be an Ombudsperson or similarly authorized office to provide assistance to members and beneficiaries with the filing and resolution of complaints against the social security institution.
Title HTML
Guideline 17. Rights and privileges of members and beneficiaries
Type
Guideline_1
Weight
26