Members and beneficiaries are regularly and periodically informed of their duties and responsibilities, as mandated by the legislation, policy or decree that establishes the social security programme.
Guideline code
GG_02100
Mechanism
Mechanism
- The board may set standards and benchmarks to exercise oversight on the management’s efficiency in enforcing compliance with the programme.
Structure
Structure
- The board should ensure that the management regularly and periodically informs members and beneficiaries of their duties and responsibilities.
- The board should ensure that the management implements measures to enforce compliance with these duties and responsibilities.
- There should be an Ombudsperson or similarly authorized office to provide assistance to members and beneficiaries with the filing and resolution of complaints against the social security institution.
Title HTML
Guideline 16. Duties and responsibilities of members and beneficiaries
Type
Guideline_1
Weight
25