Estonia created Suve, a state-approved automated chatbot to provide trustworthy information during the COVID-19 situation - Work in Estonia

Submitted by rruggia on Thu, 08/06/2020 - 14:49

Suve is already working on the webpages of Government of Estonia, Estonia’s Health Board, Ministry of Social Affairs, Work in Estonia, International House of Estonia and Invest in Estonia – with other sites soon to follow. During the emergency situation in Estonia, Suve focuses on questions related to the crisis situation. Her main goals are to find official information during the crisis situation, keep various emergency phone lines free for those in need of information that she cannot provide and help prevent the spread of fake news. The Government of Estonia declared an emergency situation on 12th March due to the worldwide pandemic of Coronavirus COVID-19 and the threat of mass infections.

To guarantee trustworthy and accurate information, Suve’s parents – the eeBot team – is co-operating with Estonian Government Communication Unit.

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