The competent institutions develop specific approaches to increase labour participation by vulnerable populations.

To facilitate the professional reintegration of unemployed persons, the institution develops a profile of jobseekers’ qualifications and both hard and soft skills, to determine their needs and to guide them towards the services and programmes best adapted to their situation.

The competent institutions profile, inform, advise and guide jobseekers in their search for employment. They collaborate with employers and provide them with quality service to achieve this.

The specific guidelines in this section are:

The institution facilitates access to benefits and services by simplifying administrative formalities, better coordinating with other institutions and developing a clear multi-channel strategy.

The competent institutions clearly and proactively inform jobseekers and workers of their rights and obligations.

The competent institutions inform workers of their rights and obligations in the event of unemployment and simplify procedures that facilitate access to programmes and services. All stakeholders should fulfil their responsibilities in full.

The specific guidelines in this section are:

• Informing the employers and the insured of their rights and obligations
• Simplifying procedures

A worker’s need for support is identified as soon as possible after an individual or mass lay-off is announced and before the worker becomes unemployed.

Flexible short-term working arrangements and programming are facilitated through partial unemployment schemes in order to avoid or minimize lay-offs owing to temporary fluctuations in demand.

Workers are able to remain in employment when faced with certain private or family constraints, and equal opportunities are available to workers to enable them to share family responsibilities.

Workers at risk of losing their jobs should be identified and provided with adequate support in order to avoid or reduce these risks.