The “pension benefit service” that Derrama Magisterial (DM) provides to its members must be accompanied with sufficient ongoing support, including giving information and guidance to teachers. This is the role of the pensions advisory service.

The pensions advisory service aims to promote and raise awareness about the social security system among members through constant outreach, thus forging close and lasting links.

Although it was not part of the original pension benefit service, the advisory service was set up later in light of its initial performance, in accordance with DM objectives and strategies, and with a view to achieving the institution’s vision.

The outcomes achieved by the pensions advisory service were assessed through a control group using targets and indicators, and this highlighted opportunities for continuous improvement.

Through individual visits and structured talks, the institution has provided more information to teachers, bolstering their perception of the quality of its service and gradually increasing awareness of its purpose.