Automation of records management is a key in ensuring availability, confidentiality and

integrity of information. To ensure continuity and improved service delivery the Fund has put

in place appropriate applications and infrastructure to manage its records. The Fund stores

its records in both soft and hard copies, where it makes use of Laserfiche application to store

scanned images of documents and electronic movable shelves to store the physical

documents.

 

In order to ensure that customers are well informed about the available services, the Fund

has adopted the use of mobile applications where customers can use their mobile devices to

connect to the Fund 19s database and inquire about their registration status, payment status,

contributions statements or even do some provisional registration. This has significantly

reduced the need for customers to flock into Fund 19s offices for service.