Management cockpit: Performance steering at the Belgian National Employment Office

The National Employment Office (ONEM) has been using an integrated management model for a number of years.

This model is upgraded constantly and includes the vision, mission, values, strategic plan, operational plans, dashboards, the cost price calculation of and the of productivity measurement.

This management model has been materialized in the form of a management cockpit.

It consists of a comfortable meeting room fitted with one main projection screen, six screens on each of the two side walls and two large touch screens on the back wall. The installation displays all the strategic information necessary to steer the institution. The global and structured presentation makes it possible to take informed decisions without wasting time. It also enables the rapid detection of problems and changes which could have an impact on the organization as well as helping to achieve government objectives. Consequently, this tool contributes to the institution’s performance.

The display is managed by a cockpit officer.

The room also equipped for videoconferences, which makes it multifunctional and enables interaction with decentralized bodies.

Award Region
Award Year
2016
Country
Guideline book
Region
Main country
Main region